Agente de Servicio al Cliente

Harley Davidson
Position: Customer Service representative
Site: Murano Plaza, Envigado. (Medellin)
Schedule: Lunes a viernes 7am a 5pm. EST. (Disponibilidad de Lunes a domingo)
Remuneration: 2.600.000 Cop, consiste en 1.690.000 como salario + 910.000 que recibes como auxilio 
de Vivienda.
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Job description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer 
Service Representative. In this role, you will be responsible for providing exceptional service to our 
customers by resolving inquiries.
Responsabilities:
Strong desire to be helpful and take ownership to resolve customer situations/experience. 
Identify root cause of inquiries by asking probing questions to determine the best solution(s) 
Troubleshoot technical issues that are related to products not working as expected. 
Provided customer relationship management tool to research inquiries, document customer 
interactions, and issue replacements. 
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal 
computer applications and systems. 
Maintain required product knowledge to deliver best in class service. 
Exhibit a positive attitude and bring enthusiasm to work each day. 
Proven record of great attendance and demonstrating skills as a team player 
Experience or knowledge with online payroll services and troubleshooting is a plus. 
Skills and qualifications - Hard and soft skills: 
Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar 
B2 + English level
Ability to explain complex, step-by-step processes to customers over the phone. 
At least 6 months of customer service or call center experience preferred. 
Ability to multitask by reading, typing, and navigating through applications while speaking with 
customers. 
Communicate with customers in a proactive and professional manner across multiple communication 
channels, including phone. Agents may be asked to transition to between channels at any time.