Client Support Coordinator (VR)

Position: Client support coordinator
Modalidad: Presencial
Remuneracion: $2.700.000
Shift: Monday to Friday 10AM - 7PMJob description:At Coastal Payroll Services all team members, wherever they start, have access to our leadership team, which is focused on their success. Through regular one-on-one check-ins and team huddles, we define clear professional goals and strive to meet them together and individually. Coastal nurtures growth for those willing to put in the work. If youre passionate about values, eager to impact the community, and ready to grow personally and professionally youll be right at home. Coastal Payroll is currently looking to hire a Client Support Coordinator to join our Client Support team. The Client Support Coordinator is responsible for assisting with answering calls from our clients and customer service functions.

Responsabilities:· Answer all phone calls that come in from clients
· Assisting the client with their question or issue based on our FAQ
· Directing calls to the correct Client Support Specialist for the client when necessary
· Potentially assist Client Support Specialists while a team member is out.
· Assist with team projects

Skills and qualifications· Knowledge and experience in customer service/operations in payroll and human resources functions.
· Strong phone and web-based customer service skills
· Knowledge of Microsoft Office products (Excel, Word, Outlook)
· Knowledge of applicable federal, state, and local wage and hour laws
· Ability to multitask and work in a fast-paced environment.
· Strong verbal and written skills
· Ability to stay organized, pay close attention to detail, and be accurate