Agente de customer service bilingue Barranquilla Lunes a Viernes(AL)

Client Name: Spring Financial
Position Title: Customer Service Representative
Location: Barranquilla - [CENTRO EMPRESARIAL LAS AMÉRICAS III - Calle 77 59-35 - Piso 13]
Shift days, hours, and time zone: Monday Friday | availability between 9:00 am 7:00 pm
English required: B2+
Salary: $2.700.000 (Base prestacional $1,755,000 + Auxilio de vivienda$945,000) + Bonuses: Metrics and Employee of the Month.
Promotion: After 6 months in the company, there will be a raise of 50 CAD, then another raise of 50 CAD after the 1-year mark.

Job description: We are looking for a dedicated Customer Service Representative to join our team. In this role, you will provide exceptional support for our customers through various channels, ensuring their needs are met and issues are resolved efficiently. Your commitment to customer satisfaction will play a key role in retaining our valued clients.

Responsibilities:
Deliver excellent customer support via phone, email, and live chat.
Take ownership of challenging customer issues, escalating them when necessary.
Direct customers to the appropriate department or partner for further assistance.
Identify system performance issues and recommend improvements.
Provide detailed information about our products and services.
Resolve customer issues promptly and professionally.
Maintain a high level of customer satisfaction through effective communication.
Develop and implement strategies to retain customers.

Skills and qualifications - Hard and soft skills:
-Experience with inbound and outbound calls.
-Excellent communication and interpersonal skills.
-Strong team collaboration and organizational abilities.
-Proficient in computer applications and quick to learn new software.
-Previous customer service experience preferred.
-Experience in technical support or customer success is a plus.
-Strong verbal and written communication skills.
-Critical thinking and problem-solving capabilities.
-Ability to adapt in a metric-driven environment.
-Comfort in managing frustrated customers professionally.
-Experience with Salesforce is a bonus.
-Motivated, outgoing individual suited for a collaborative culture.